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Commonly Asked Questions
Here you'll find the questions we most frequently receive from our customers!
Customizable VPS Hosting to Match Your Specific Needs
Our VPS servers are strategically located across multiple global locations to ensure optimal performance and connectivity. You can choose servers in Germany, Ukraine, Kazakhstan, Spain, Armenia, Slovakia, Kyrgyzstan, Hong Kong, Turkey, India, South Africa, Thailand, the Maldives, and Egypt.
Our company is incorporated in Slovakia.
No, servers cannot be transferred between accounts. If you are setting up a server for a client, they should create their own account and order the VPS directly.
Servers are not transferable between accounts. If you are setting up a VPS for someone else, it's best for them to create their own account and order directly.
We provide both manual and automated backup options at no additional cost, limited to two backups per VPS. Automated backups run twice weekly and replace the oldest existing backup, whether manual or automated. Note that backups are stored on a separate RAID10 array for enhanced data safety.
Yes, you can disable automated backups and create up to two manual backups yourself through the service control panel.
Yes, we offer a private network on an isolated VLAN, which provides a secondary network uplink to connect multiple servers within the same data center on a private network. One private network is permitted per data center.
We do not offer a free trial period for our services.
Our Service Level Agreement guarantees 99.9% uptime. You can find more details about this guarantee in our Terms of Service.
Yes, PTR/RDNS settings can be configured from the server's management page. Remember, mass mailing is prohibited.
Yes, you can send emails from the VPS but with limitations. Mass mailing and newsletters are strictly prohibited. Specific VPS packages have a daily limit of 100 emails, and SMTP functionality is restricted to certain IP addresses. Additionally, a valid rDNS must be set for SMTP to be usable.
Yes, we provide an IPv6 /124 subnet with each VPS. Note that SMTP services are available only from the first IPv6 address.
Yes, you can change your operating system at any time by accessing the reinstall option in the service page's left menu and selecting your preferred OS.
No, there's no need to move your site when upgrading your VPS as the upgrade process is automatic, involving more RAM, CPU, and disk capacity with just a reboot required. For "VPS One" packages, you can order up to three VPSs, unlimited for annual or semi-annual payments. There are no order limits for other packages, but for more than 100 servers, please contact us.
Our VPSs have a 1Gbps shared uplink, with a guaranteed minimum speed ranging from 70Mbps for "VPS One" packages to 100Mbps for others. Exceeding monthly bandwidth limits will throttle the uplink to 1Mbps until an upgrade is made. Additionally, each VPS comes with a configurable firewall that supports up to 20 rules, ensuring secure and filtered internet traffic.
Continuous use of the CPU at 100% for more than 30 minutes will lead to throttling to maintain system integrity. We do not change IPs; if this is a requirement, our services may not be suitable for you.
Upgrades: You can upgrade your VPS to a higher-tier package at any time, which takes about 3-5 minutes. During this process, all your data remains safe, your IP address will not change, and the system will perform a reboot.
Downgrades: Unfortunately, downgrading to a lower-tier package is not supported due to the limitations of our virtualization technology. If you need less power, you can order a new, smaller VPS and manually transfer your data.
Component-Specific Changes: Our VPS plans are offered as complete packages; therefore, individual components like CPU, RAM, disk space, or IP addresses cannot be upgraded or altered separately.
Downgrades: Unfortunately, downgrading to a lower-tier package is not supported due to the limitations of our virtualization technology. If you need less power, you can order a new, smaller VPS and manually transfer your data.
Component-Specific Changes: Our VPS plans are offered as complete packages; therefore, individual components like CPU, RAM, disk space, or IP addresses cannot be upgraded or altered separately.
We offer technical support every week from 9:00 to 21:00. Our support is limited to unmanaged services, focusing on server and network issues, not on problems related to third-party software installed by clients. We do not provide managed services, meaning we do not handle the administration of software and applications on your VPS.
Our average response time for support inquiries during working hours is 30 minutes.
Our average response time for support inquiries during working hours is 30 minutes.
